1 / 1200 mistake —— Zhang Guoqing

In 2000, I was the chief of the laboratory department. I still remember a little thing that happened until today.

At that time, RG6 of conductor in two specifications of copper clad steel and copper wire was put into warehouse. During the inspection, it was found that the quantity of both specifications was 1200 volumes, and there was no problem. However, after packing the cartons, it was found that the number of RG6 in copper clad steel was less than one roll, while that of the copper wire was more than one roll. There is only one volume of 1200 volumes with problems. It is not a big deal from data. In order to deliver the goods as soon as possible, the production department and sales department present at that time thought that such small mistakes could be ignored. As the chief of inspection section, I think: the responsibility of inspection department is to ensure that the products that customers get are the products required by customers, and they can not be careless. If one in ten thousand unqualified products are out of the factory, the customer only buys one product of our company, which means that if the customer buys the unqualified product, it is 100% of the unqualified product for the guests. So I immediately organized two workers to conduct a full inspection of the one more product. After two workers' efforts one by one, we finally found the RG6 product of copper clad steel that was placed in the wrong position.

Our sincerity in air transportation —— Zhang Guoqing

On October 22, 2013, the American customer sent the order demand information to me as the customer manager. I urgently needed to order a cabinet of type C and UL certified coaxial cable, and it was required to arrive at the customer warehouse in the United States within 15 days. Because the customer's project is in the state of installation and construction, I hope Tianjie company will give strong support. However, in the previous purchase contract, the customer did not specify the delivery requirements for this product. If the company's normal production and transportation time is 45 days at the fastest.

In the face of customers' special requirements, I repeatedly discussed solutions with relevant departments. As a result, apart from air transportation, there is no better way to solve customers' urgent needs. So I reported this situation to Mr. Chen: because shipping time normally takes one month, the fastest speed can only be achieved by air transportation, but it needs to increase the transportation cost of 300000 yuan, and the customer does not bear the cost. In the face of customers' demands and increased transportation costs, Mr. Chen, in line with the business philosophy of "honesty and trustworthiness" of cooperation with customers and the customer philosophy of "creating high-quality experience and achieving excellent value" of Tianjie, finally agreed to airlift the batch of cables to the United States to solve the urgent needs of customers. Although the transportation cost of 300000 yuan has been increased, we insist on taking customers as the center. Only in this way, customers can trust to give us orders, and establish a comprehensive strategic cooperative relationship with customers to achieve a win-win situation.

Support Wenchuan earthquake disaster area —— handsome

In the early morning of May 12, 2008, a 7.8-magnitude strong earthquake occurred in Wenchuan, Sichuan Province. Mr. Chen immediately called the office to call the Department Manager's meeting the next day after learning the news from the news broadcast that evening. The meeting decided to call on all members to donate money to support the earthquake stricken areas in Sichuan, help our compatriots overcome the disaster, resume production and rebuild their homes.

The natural disaster is merciless, the natural outstanding person has the sentiment, one side has the difficulty, all sides supports. On May 14 and 15, Mr. Chen and Mr. Yu took the lead in donating 10000 yuan each to support the Wenchuan disaster area. Under the leadership of Mr. Chen and Mr. Yu, employees made donations. Especially worth mentioning is that Zhou Huijuan, an employee, donated 10000 yuan to herself and 50000 yuan to the company. In two days, she donated nearly 100000 yuan to Lin'an Charity Association to help the earthquake stricken areas in Sichuan. For this reason, the company was awarded the "earthquake relief charity love Award" by Lin'an Charity Association.

Tianjie people extend a helping hand with practical actions and make a modest contribution. President Chen affectionately expressed that as a responsible and caring enterprise, while leading its employees to start a business and become rich, it should take the initiative to bear social responsibility and take the lead in extending its helping hand to actively help the people in the disaster area to tide over the difficulties. Only action, life will be meaningful!

For more than 20 years, the company has managed its own business well, but at the same time, it has not forgotten to repay the society. Internally, the company has carried on the charity action from the relief of difficult employees to the love action of emergencies, and externally, from the relief of community people in difficulties, the consolation of homes for the aged and orphanages to the local social charity, the spring breeze action and the construction of new villages.