Total quality management

  • Time of issue:2020-07-27
  • Views:0

(Summary description)On the afternoon of July 24, 2020, in the company's multi-function hall, the cadres of Tianjie industry attended a monthly class as scheduled. This month's training theme is "practical TQM".

 



 

"What kind of quality is good quality?" "How?" At the beginning of the training, the whole venue will be ignited and the theme will be cut directly. Lecturer Xie Jie, CEO in turn, offered all management cadres a knowledge nutrition feast of "focusing on improving the quality of products and services in an all-round way, carrying out quality improvement actions, enhancing the sense of customer quality acquisition, improving customer service satisfaction and enterprise competitiveness". (the explanation and dry goods are shared as follows)

 


01 excerpts




 

1. Century history of world quality
① Before the industrial revolution, the quality of products was controlled by craftsmen or craftsmen. In 1875, inspection activities were separated from other functions
② From the 1920s to the 1950s, statistical sampling inspection method, the application of statistical quality control technology, "Deming 14 method".
③ From 1960s to 1970s, the concept of total quality management came into being. AQAP quality management series standards. (Methods and tools: JIT, Kanban, quality improvement, new seven tools)
④ From the end of 1980s to the end of 1990s, total quality management (TQM) entered the enterprise as a strategic management mode. In 1987, ISO9000 series of international quality management standards came out. The concept of quality also develops from the narrow sense of conforming to the standard to the goal of "customer satisfaction".
⑤ At the beginning of the 21st century, the meaning of quality is constantly enriched and expanded, from the beginning of the physical product quality to the sum of the characteristics and characteristics of products or services to meet the requirements and potential needs.
02 training dry goods sharing
3. Strong enterprise with quality: quality is the bottom line that enterprises must stick to.

 


01 excerpts


1. Practical TQM: "three complete" and "four all"
Three complete: the whole staff, the whole process and the whole enterprise.
Four everything: all for the sake of customers, all prevention first, all data speak, all work according to PDCA cycle.

 



 

2. How to do a good job of "practical TQM"? (ten steps)
① Know who your customers are;
② Build and layout quality management chain;
③ Realize process standardization;
④ Identify and practice corporate culture;
⑤ The team is sincere and cooperative;
⑥ Give full play to the leading role;
⑦ The objective of quality planning is clear;
⑧ Comprehensive quality assurance system;
⑨ The quality control is orderly and efficient;
⑩ Quality improvement is solid and effective.









 











 

3. The production department starts from 4M1E and uses 5w2h analysis method for process control (SDCA cycle);
4. Quality responsibilities of all departments and personnel: everyone is responsible for customers;
5. Adhere to quality education and training: learn from American theory and method, learn from Japanese attitude and practice. Learning for application, unity of knowledge and action.

 



 

6. Quality is culture and the core competitiveness of an enterprise.
We have been working hard to learn quality improvement methods, improve our management ability, carry out total quality management activities and improve the competitiveness of enterprises! Keep going! Always fighting!

 

Total quality management

(Summary description)On the afternoon of July 24, 2020, in the company's multi-function hall, the cadres of Tianjie industry attended a monthly class as scheduled. This month's training theme is "practical TQM".

 



 

"What kind of quality is good quality?" "How?" At the beginning of the training, the whole venue will be ignited and the theme will be cut directly. Lecturer Xie Jie, CEO in turn, offered all management cadres a knowledge nutrition feast of "focusing on improving the quality of products and services in an all-round way, carrying out quality improvement actions, enhancing the sense of customer quality acquisition, improving customer service satisfaction and enterprise competitiveness". (the explanation and dry goods are shared as follows)

 


01 excerpts




 

1. Century history of world quality
① Before the industrial revolution, the quality of products was controlled by craftsmen or craftsmen. In 1875, inspection activities were separated from other functions
② From the 1920s to the 1950s, statistical sampling inspection method, the application of statistical quality control technology, "Deming 14 method".
③ From 1960s to 1970s, the concept of total quality management came into being. AQAP quality management series standards. (Methods and tools: JIT, Kanban, quality improvement, new seven tools)
④ From the end of 1980s to the end of 1990s, total quality management (TQM) entered the enterprise as a strategic management mode. In 1987, ISO9000 series of international quality management standards came out. The concept of quality also develops from the narrow sense of conforming to the standard to the goal of "customer satisfaction".
⑤ At the beginning of the 21st century, the meaning of quality is constantly enriched and expanded, from the beginning of the physical product quality to the sum of the characteristics and characteristics of products or services to meet the requirements and potential needs.
02 training dry goods sharing
3. Strong enterprise with quality: quality is the bottom line that enterprises must stick to.

 


01 excerpts


1. Practical TQM: "three complete" and "four all"
Three complete: the whole staff, the whole process and the whole enterprise.
Four everything: all for the sake of customers, all prevention first, all data speak, all work according to PDCA cycle.

 



 

2. How to do a good job of "practical TQM"? (ten steps)
① Know who your customers are;
② Build and layout quality management chain;
③ Realize process standardization;
④ Identify and practice corporate culture;
⑤ The team is sincere and cooperative;
⑥ Give full play to the leading role;
⑦ The objective of quality planning is clear;
⑧ Comprehensive quality assurance system;
⑨ The quality control is orderly and efficient;
⑩ Quality improvement is solid and effective.









 











 

3. The production department starts from 4M1E and uses 5w2h analysis method for process control (SDCA cycle);
4. Quality responsibilities of all departments and personnel: everyone is responsible for customers;
5. Adhere to quality education and training: learn from American theory and method, learn from Japanese attitude and practice. Learning for application, unity of knowledge and action.

 



 

6. Quality is culture and the core competitiveness of an enterprise.
We have been working hard to learn quality improvement methods, improve our management ability, carry out total quality management activities and improve the competitiveness of enterprises! Keep going! Always fighting!

 

  • Categories:company event
  • Author:
  • Origin:
  • Time of issue:2020-07-27
  • Views:0
Information

On the afternoon of July 24, 2020, in the company's multi-function hall, the cadres of Tianjie industry attended a monthly class as scheduled. This month's training theme is "practical TQM".

 

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"What kind of quality is good quality?" "How?" At the beginning of the training, the whole venue will be ignited and the theme will be cut directly. Lecturer Xie Jie, CEO in turn, offered all management cadres a knowledge nutrition feast of "focusing on improving the quality of products and services in an all-round way, carrying out quality improvement actions, enhancing the sense of customer quality acquisition, improving customer service satisfaction and enterprise competitiveness". (the explanation and dry goods are shared as follows)

 

01 excerpts

dsf

 

1. Century history of world quality
① Before the industrial revolution, the quality of products was controlled by craftsmen or craftsmen. In 1875, inspection activities were separated from other functions
② From the 1920s to the 1950s, statistical sampling inspection method, the application of statistical quality control technology, "Deming 14 method".
③ From 1960s to 1970s, the concept of total quality management came into being. AQAP quality management series standards. (Methods and tools: JIT, Kanban, quality improvement, new seven tools)
④ From the end of 1980s to the end of 1990s, total quality management (TQM) entered the enterprise as a strategic management mode. In 1987, ISO9000 series of international quality management standards came out. The concept of quality also develops from the narrow sense of conforming to the standard to the goal of "customer satisfaction".
⑤ At the beginning of the 21st century, the meaning of quality is constantly enriched and expanded, from the beginning of the physical product quality to the sum of the characteristics and characteristics of products or services to meet the requirements and potential needs.
02 training dry goods sharing
3. Strong enterprise with quality: quality is the bottom line that enterprises must stick to.

 

01 excerpts

1. Practical TQM: "three complete" and "four all"
Three complete: the whole staff, the whole process and the whole enterprise.
Four everything: all for the sake of customers, all prevention first, all data speak, all work according to PDCA cycle.

 

rt

 

2. How to do a good job of "practical TQM"? (ten steps)
① Know who your customers are;
② Build and layout quality management chain;
③ Realize process standardization;
④ Identify and practice corporate culture;
⑤ The team is sincere and cooperative;
⑥ Give full play to the leading role;
⑦ The objective of quality planning is clear;
⑧ Comprehensive quality assurance system;
⑨ The quality control is orderly and efficient;
⑩ Quality improvement is solid and effective.

 

sfd

 

3. The production department starts from 4M1E and uses 5w2h analysis method for process control (SDCA cycle);
4. Quality responsibilities of all departments and personnel: everyone is responsible for customers;
5. Adhere to quality education and training: learn from American theory and method, learn from Japanese attitude and practice. Learning for application, unity of knowledge and action.

 

fs

 

6. Quality is culture and the core competitiveness of an enterprise.
We have been working hard to learn quality improvement methods, improve our management ability, carry out total quality management activities and improve the competitiveness of enterprises! Keep going! Always fighting!

 

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